Bottega Veneta Serena Sneakers

Proper care ensures your item ages gracefully, maintaining its authentic beauty for years.

Timeless Care for Every Piece.

• Store in a cool, dry, dark place away from direct sunlight, heat, humidity, and strong odours to prevent fading, cracking, or brittleness.
• Use the provided dust bag (or a soft, breathable alternative) for protection against dust, scratches, and light exposure.
• Avoid overfilling bags, over-wearing shoes/hats, or exposure to harsh chemicals (perfumes, hairsprays, lotions, sanitisers).
• Gently wipe dust with a soft, dry microfibre cloth after use.
• We recommend checking the care label for washing and drying instructions and consulting a professional for deep cleaning or repairs.
• For apparel: Hang on padded hangers; for shoes: Use shoe trees; for bags/hats: Stuff lightly with acid-free tissue to retain shape.
• Rotate usage to allow pieces to rest and recover.

Visit the General Care Guide Page for more tips.

At mark-foys.com, we strive to deliver your luxury fashion orders quickly and reliably across Australia and worldwide. All prices include GST and where applicable, customs duties/fees are included.

When you place and order

Monday – Friday before noon: your item(s) will be dispatched within 48 hours.
Friday afternoon – Sunday: your item(s) will be dispatched the next 1-2 business days.

Domestic Delivery Times

Australia Metro areas: 2-7 business from dispatch.
Regional areas: Up to 7 business days
International (US): 3-10 business days
International (Other regions) Up to 10 business days. Depending on the destination, local taxes and duties may apply upon delivery.

Important Notes on Delivery

• Times are estimates from dispatch and exclude customs clearance delays or payment issues (we'll minimise these where possible).
• Depending on your location, couriers may include DHL, UPS, FedEx, TNT, or DPD.
• Signature required for orders over $800.
• We cannot deliver to PO Boxes.
• If delivery is significantly delayed beyond estimates without notice, please contact customer care.

Shipping Costs

Free express delivery on orders over $800. All other orders with $39. Easy returns within 14 days (a return handling fee will apply).

Other regions (where available)

• Shipping fees are calculated at checkout 

Shipping Partners

Trusted carriers ensure secure, tracked delivery. You'll receive tracking updates via email. You may also receive updates from our delivery partners

• DHL Express, UPS, Australia Post or FedEx 

Duties and Taxes

For deliveries to Australia, the United States and many other select markets, we include duties and taxes (Delivered Duty Paid – DDP). The price you see at checkout is the price you pay—no additional fees on arrival.

For other locations, import duties/taxes may apply upon delivery; these will be notified at checkout where possible.

Delivery to US (where available) 

US customers ordering from international suppliers may need to provide IRS, EIN, or SSN for customs clearance (you'll have time to submit before any return).

For full details, please Read our Shipping Policy.

Authenticity, Woven In

We exclusively partner with authorised and verified local and international brands and boutiques.


Verified by Quality Trade's Know Your Supply Chain — from origin & production to sourcing, with real-time tracking to your door.

In the world of luxury fashion, authenticity isn't just a promise. It's the foundation of real value. At Mark Foy's, we approach this differently. Instead of relying solely on post-purchase inspections or broad guarantees, we focus on a vetted supply chain.

Our platform connects verified European suppliers directly to you, ensuring every piece is genuine from the source.