Frequently asked questions
We’re here to answer your questions. Whether it’s about product information, delivery options or about Mark Foy's and the story behind the revival.
Why are your prices lower than the boutiques or official websites?
All items sold on Mark Foy's re brand new. We partner directly with authorised, verified brands and boutiques to bring you curated seasonal selections, best-of-season's finest and exclusive limited pieces at the best possible prices.
Where do the items ship from?
Orders ship directly from our brand partners in Europe (Italy, France) straight to your door in Australia & globally.
How long does delivery take?
We work with premium delivery partners (DHL,UPS or FedEx) to get your order to you within a few days. All shipments are fully tracked. See our shipping policy for estimates
Do I pay customs duties or GST?
Australia: All duties and GST are prepaid and included in the price you see – nothing extra on arrival.
What is your returns policy?
14-day easy returns from the day you receive your order. Items must be unworn, in original condition with all tags and packaging. We provide a return label for Australia. Handling fees may apply. Visit our Returns Policy page for all details.
How do I know your products authentic?
All the products we sell are authentic and brand new. We exclusively partner with authorised and verified local and international brands and boutiques, the exact same supply chain that supplies the world’s finest boutiques.
Does my item come with an authenticity card?
No, and neither do items purchased from other online retailers. Authenticity cards are not standard practice in online retail. What's often referred to as an "authenticity card" is not a certificate of authenticity; it's simply a care card provided by the brand.
All items are brand new. Your assurance instead comes from where your item is sourced: directly from authorised brand partners and verified boutiques across Europe.
Do handbags come with branded boxes or official brand packaging?
Handbag packaging varies depending on where you purchase. Here's what to generally expect:
- Designer-branded boxes are typically not included with handbags purchased through multi-brand luxury retailers. These boxes are more commonly reserved for smaller leather goods and accessories.
- Dust bags are included with all handbags and will carry the designer's branding.
- Brand tags, care cards and any additional packaging are included as provided by the brand.
How do you ensure the condition of the items?
Every piece is quality-checked at our European consolidation hub.
Is Mark Foy’s the same store that closed in 1983?
Yes — this is a direct family revival of the original Mark Foy’s in Sydney, proudly brought back by the great-grandson of the founding family. The name and legacy trace back to brothers Francis and Mark Foy, who opened their first drapery in 1885.
Through generations, the family — including Hugh Victor Foy, who served as managing director during key decades of growth and glamour — built an iconic reputation for bringing European luxury to Australia. This included landmark moments like hosting Pierre Balmain, Elsa Schiaparelli, and, in 1951, the first to preview the New Look Dior show outside Paris — a historic honour that drew gasps from Sydney society in the grand Piazza.
Today, more than 140 years after the family first opened its doors, we’ve reimagined Mark Foy’s for the digital age. The marble halls may be gone, but the family name and the obsession with European luxury live on.
Do you have any other question? Contact us here
